Understanding our refund policy for digital products and services
Gift cards and coupons are non-refundable once delivered.
Refunds processed within 3-7 business days for failed payments.
Our team is here to help with any issues or concerns.
Important Notice
Since our products include digital gift cards, coupons, subscriptions, and mobile/DTH recharges, we follow a strict and transparent refund/return policy. Please read carefully before making a purchase.
At Buzzlu, we strive to provide our users with a seamless and rewarding shopping experience. Since our products include digital gift cards, coupons, subscriptions, and mobile/DTH recharges, we follow a strict and transparent refund/return policy:
Once a gift card or coupon code has been delivered to your registered email or mobile number, it cannot be returned, refunded, or exchanged. Please ensure you select the correct brand, denomination, and recipient details before confirming your purchase.
Note: In case of a technical error where you do not receive your code within the stipulated time, please contact Buzzlu Support immediately.
All subscription purchases made via Buzzlu are non-refundable once activated or delivered. If you face an issue with activation, Buzzlu will work with the partner brand to resolve it.
Recharges are processed instantly and are non-refundable once successfully completed. If a recharge fails but the amount is deducted, the refund will be initiated back to your original payment method within 3–7 business days.
If your payment is debited but you did not receive the product (gift card, coupon, subscription, or recharge), Buzzlu will verify the transaction. Once confirmed, either the product will be reissued, or a refund will be processed within 3–7 business days.
Buzzlu is not responsible for purchases made with incorrect details, unauthorized access to your account, or accidental orders. Please review your order carefully before confirming.
If your payment is processed but you do not receive your digital product due to technical errors, we will investigate within 24-48 hours and either reissue the product or process a refund within 3-7 business days. Buzzlu is not responsible for temporary service unavailability due to issues with service providers, brand partners, or other factors beyond our control.
To cancel your Buzzlu account, please email support@buzzlu.com from your registered email ID. Any unused Buzzlu Wallet balance will be refunded to your original payment method within 7-10 business days.
Important: Already purchased and delivered digital products (gift cards, coupons, subscriptions, recharges) cannot be refunded upon account cancellation as they are non-refundable once delivered.
If your Buzzlu account remains inactive for over 12 months with unused wallet balance, we will send reminder notifications to your registered contact details. To reactivate, you must make a purchase worth at least ₹10. Unclaimed wallet balances may be forfeited as per our terms and conditions.
Buzzlu deals, offers, cashback campaigns, and promotional events may be cancelled or modified at any time without prior notice. Once promotional codes are redeemed and products are delivered, no refunds will be provided even if the promotion is subsequently cancelled.
Submit a refund request to support@buzzlu.com with transaction details
Our team verifies the transaction and eligibility within 24-48 hours
If approved, refund is processed to your original payment method within 3-7 business days
You receive confirmation once the refund is initiated
For any refund-related queries, please contact our Customer Support Team from your registered email ID. Our team will assist you with:
Email Support
support@buzzlu.comResponse Time
24-48 hours